Return & Refund Policy
At The Arabia Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return or exchange if:
- The product is damaged, defective, or incorrect
- The item is unused and in its original packaging
- The return request is made within 7 days of receiving the order
To qualify for a return, the product must be in the same condition as received, with all tags, accessories, manuals, and packaging included.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products caused by the customer
- Products without original packaging
- Personal care or hygiene items
- Clearance, discounted, or final sale items
- Customized or special-order products
Return Process
To request a return:
- Contact our support team with your order number and issue details.
- Share clear photos/videos if the item is damaged or incorrect.
- Our team will review your request and provide return instructions.
Returns sent without approval may not be accepted.
Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds may be issued through the original payment method or store credit
- Shipping charges are generally non-refundable unless the mistake was from our side
Exchange Policy
If you received a defective or wrong item, we may offer:
- A replacement product
- Product exchange
- Full or partial refund depending on the situation
Cancelled Orders
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check with your bank or payment provider
- Contact our support team for assistance
Contact Us
For any return or refund inquiries, please contact:
The Arabia Store
📧 support@thearabia.store